Refund Policy
Refund Policy
Your satisfaction is important to us. Please review our refund policy below.
Refund Eligibility
- Personalised items are non-refundable. However, if there is an issue with your order, we will work with you to offer a discount on your next purchase.
- Non-personalised items can be returned within 7 days of receipt.
Conditions for Returns
- Items must be unused and in their original packaging.
Return Shipping
- Customers are responsible for return shipping costs.
How to Request a Refund
To initiate a return, email us with your order details and reason for the request.
Non-Refundable Items
- Personalised items are not eligible for refunds.
Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us with a detailed email including photos of the damaged item.
- We will investigate the issue and liaise with the shipping carrier.