Delivery Policy
At Adore Charlotte Customs, we aim to deliver your orders promptly and securely.
Processing Time
- Orders are processed within 1-3 working days.
Shipping Methods
- UK: Free Standard Delivery (3-5 working days) or Next Day Delivery for £3.99.
- All orders are shipped via Evri.
Estimated Delivery Times
- UK: 3-5 working days
- USA: 7-11 working days
- Europe: 6-9 working days
- Australia: 7-13 working days
- Canada: 6-9 working days
Shipping Costs
- UK: Free Standard Delivery. Next Day Delivery: £3.99
- USA: £11.99
- Europe: £8.99
- Canada: £13.99
- Australia: £12.99
Tracking
All orders include a tracking number that customers can use to monitor their delivery.
Customs and Taxes
For international orders, customers are responsible for any customs fees or taxes that may apply.
Delays or Issues
If your package is delayed or lost, we will investigate the matter and work to resolve it promptly. Please use the provided tracking number to check your package status.
*Shipping to the European Union
At this time, we are unable to ship orders to countries within the European Union. As a brand-new small business, we are working to navigate and comply with the EU's updated regulations to ensure a smooth and reliable shopping experience for our customers.
We are actively exploring solutions and hope to offer shipping to the EU in the near future. Please check back soon for updates, or sign up for our newsletter to be the first to know when EU shipping becomes available. We appreciate your understanding and look forward to serving you in the future!